Training & Mentorship
Double E Workplace Solutions
Frontline Leader Training
Investing in your frontline employees’ development can provide short and long-term value by equipping them with tools to enable career and operational success. That is why we have created a training program to develop your employees (supervisors, managers, emerging and influential leaders) while driving your desired business results.
Leadership Attributes
Employee Engagement
Performance Management
Frontline Leader Training
Single Day Leadership and Feedback Training
This single-day training session provides participants with practical tools that can reduce conflict, improve team performance, and build trust amongst direct reports and peers.
During the session, participants will focus on the following key elements and will be able to achieve the following outcomes.
- Recite the three elements of active listening
- Break down behavioral labels and pinpoint desired behaviors
- Recite the two core elements of the Ladder of Accountability
- Explain the Drama Triangle’s three roles and how they pertain to conflict
- Utilize open-ended questions to diffuse conflict
- Recite the impact of antecedents and consequences on one’s behavior
- Craft a practice conversation using the Event, Behaviors, Impact, and Way Forward method
What we cover
Listening and Responding
Using the acknowledge, verify, and repeat back method.
Building Trust
Identifying workplace behaviors that build and break trust.
Behavior Observation
Learning how to break down common behavioral labels.
Accountability
A focus on the ladder of accountability and how it impacts performance.
Conflict Management
A focus on the drama triangle and how it leads to conflict.
Addressing Behaviors
Pinpointing specific items to better reward or redirect when observed.
Feedback Practice
Preparing a conversation they need to have with someone and practicing having the conversation.
Frontline Leader Training
Three Day Leadership and Feedback Training
This multi-day, in-person course, which is 75% active learning, provides current, new, and emerging leaders with a toolkit of practical skills that reduce conflict, improve performance, and drive engagement. Through interactive lectures and experiential learning opportunities, participants will explore the dynamics of people leadership to build highly effective teams, navigate change, and drive business results.
IN ADDITION TO THE TOPICS LISTED, ATTENDEES WILL:
- Complete a visioning exercise that culminates in creating three role aligned leadership development goals.
- Complete a customized assessment focused on what your organization expects of them in their leadership role.
What we cover
Day 1 Morning
The Role of a Leader and how personal behaviors can impact and influence team and organizational performance
Day 1 Afternoon
Relationship Building and Change Management
Day 2 Morning
Building Trust and Influencing Workplace Inclusion
Day 2 Afternoon
Accountability and Delegation of work
Day 3 Morning
Conflict Management and Emotional Intelligence
Day 3 Afternoon
Coaching and Preparing and Delivering Feedback
Financial ROI Derives From Mitigating Disengagement
Scenario based on one employee:
Disengaged employee salary: $75,000
Time to fill the position: 70 days
Hiring Manager’s salary: $100,000
Training days: 20 days
Productivity ramp up: 60 days
Time spent interviewing: 8 hours
Based on Gallup assessment of organizational loss
Double E Workplace Solutions
Training Professional Mentorship
Improve performance by developing an internal training expert. For those that create, coordinate and deliver workplace training.
New Trainers
This is the perfect time to enable their success as they begin the journey of using training systems to drive the desired business results.
Existing Trainers
This is the perfect time to take what they have learned to date and support them as they evolve your training systems to achieve the desired business results.
Emerging Trainers
This is the perfect time to identify and develop future learning professionals while enabling them to improve the quality of training on their existing teams.
Trainer Mentorship
3-6 Month Virtual Course
All learning efforts are based off of an Improvement Project Charter that your Training Professional identifies before starting the program. Each topic can also be adapted to a single class for your team. Have multiple Training Professionals to train? We will customize a cohort for your team.
PHASE 1 FOCUS AREAS
1. Core Concepts
We will focus on several foundational concepts that enable learning design and course facilitation.
2. Learning Objectives
We will focus on identifying strong learning objectives and writing strong learning objectives.
PHASE 2 FOCUS AREAS
3. Course Design
This training is useful for those auditing existing content and focuses on environmental impacts to consider during design and development.
4. Active Learning
We will focus on how to incorporate active learning into virtual instructor-led courses and in-person instructor-led courses.
PHASE 3 FOCUS AREAS
5. Training Evaluations
We will focus on The Kirkpatrick Model of Evaluation, when and how to use the various levels of evaluation, and the guidelines for writing effective test questions and distractors.
6. Training Facilitation
We will focus on conducting instructor-led training (virtual or face-to-face), Adult learning theory, the Cone of Learning, effective facilitation, and planning the location.
Training Professional Mentorship
Why Invest in your Training Professionals?
Scrap Learning, which is defined as learning created and delivered, but not properly utilized can exceed 50 percent. Couple that with retention rates of employees, and one runs the risk of investing time and money into developing training content that will not translate to improved performance.
Our training development program mitigates the creation of scrap learning!
